Knowledge Base
Have questions? We’ve got clear answers to help you understand everything better.
01
What is Mobilenzo?
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Mobilenzo is a wholesale distributor serving retailers and repair
shops both domestically and internationally. We are known for
providing quality products and services. For more information,
please check out our About Us page.
02
What hours are you open?
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Our customer service team is available Monday through Friday from
9:00 AM to 6:00 PM EST. We are closed on weekends and major
holidays. For urgent matters, you can reach us via email and we
will respond as soon as possible.
03
Do I need a business to purchase from you?
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Yes, Mobilenzo is a wholesale distributor that primarily serves
businesses, including retailers and repair shops. You will need to
provide business documentation during the registration process to
create an account and place orders.
01
How long has Mobilenzo been in business?
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Mobilenzo has been serving the mobile device industry for over 10
years. We have built a strong reputation for quality products and
reliable service to retailers and repair shops worldwide.
02
Where is Mobilenzo located?
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Our headquarters is located at 600 Hollister Rd, Teterboro, NJ
07608. We serve customers both domestically in the United States
and internationally through our shipping network.
03
What makes Mobilenzo different from other distributors?
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Mobilenzo stands out through our commitment to quality,
competitive pricing, and excellent customer service. We offer a
wide range of products, fast shipping, and dedicated support to
help your business succeed.
01
What is your return policy?
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We offer a 30-day return policy for unopened and unused items in
their original packaging. Items must be returned in new condition
with all original accessories. Please contact our customer service
team to initiate a return.
02
Do your products come with a warranty?
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Yes, most of our products come with manufacturer warranties.
Warranty terms vary by product and manufacturer. Please check the
product description for specific warranty information, or contact
us for details.
03
How do I process a warranty claim?
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To process a warranty claim, please contact our customer service
team with your order number, product details, and a description of
the issue. We will guide you through the warranty claim process
and help resolve the matter.
01
What shipping methods do you offer?
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We offer various shipping options including standard ground
shipping, expedited shipping, and international shipping. Shipping
costs and delivery times vary based on your location and the
shipping method selected during checkout.
02
How long does shipping take?
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Standard shipping typically takes 3-5 business days for domestic
orders. Expedited shipping options are available for faster
delivery. International shipping times vary by destination country
and can take 7-21 business days.
03
Can I track my order?
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Yes, once your order ships, you will receive a tracking number via
email. You can use this tracking number to monitor your shipment's
progress through our website or the carrier's tracking system.
01
What types of devices do you carry?
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We carry a wide range of mobile device accessories and parts
including phone cases, screen protectors, charging cables,
batteries, replacement screens, and repair tools for various
smartphone brands and models.
02
Do you have products for the latest iPhone models?
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Yes, we regularly update our inventory to include products for the
latest iPhone models as soon as they become available. Check our
website for the most current selection of iPhone accessories and
parts.
03
Are your products compatible with Android devices?
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Yes, we carry a comprehensive selection of products for Android
devices including Samsung, Google Pixel, OnePlus, and other
popular Android brands. Use our search filters to find products
compatible with your specific device model.
